Frequently asked questions

1. How can I best contact you?

Contact us by email at hello@mosinteriorart.com
On working days we can also answer your questions by phone: 0171/7579289 (between 9:00 a.m. and 6:00 p.m.)

2. Where does Mo's Interior Art deliver?

Mo's Interior Art currently delivers within Germany and the EU. For deliveries outside the EU, please send us an email to hello @ mosinteriorart.com

3. Will I get the same product as in the pictures?

Mo's Interior Art sells unique items made from natural materials. It is always possible that two products differ from each other. While looking at the article, check several pictures so that you can get an idea of ​​the possible differences.

If you have any doubts, feel free to contact us.

4. How long will it take for my order to be delivered?

Your order will be shipped a maximum of 2 working days after your payment. The delivery conditions vary depending on the location between 2 to 8 working days.

5. How can I track the status of my order?

We work with the transport companies DHL, DPD, FedEx, GLS, Hermes and UPS. When you place an order, you will always receive a tracking number from us so that you can easily track your order.

6 . Which payments do you accept?

We accept credit cards (Visa, MasterCard), PayPal and Klarna invoice.

7. What can I do if I receive the wrong items or damaged goods?

Our packages are packed with the greatest care and sent with insured shipping services. If damage occurs during transport, we will replace or refund the damaged item.

In order to make a claim, we must report a claim within 5 days. Please follow the instructions below carefully:

  • Send us an email to let us know about the damage (hello@mosinteriorart.com).
  • Send us pictures of the damage within 5 days
  • Image (s) of the outside of the package (with visible barcode)
  • Picture (s) of the inside of the package (including packaging material)
  • Image (s) of the damaged item

We will discuss the collection / return of the item with you.

We will replace the damaged item (if available), or, if you prefer, we will refund the purchase price and flat rate shipping costs.

8. How can I return items?

Mo's Interior Art strives for 100% customer satisfaction. If one or more items are not to your satisfaction after receipt, you have the right to notify us within 14 working days and send them back to us. The items must be sent to us in the original packaging and undamaged. The return of the article to us is at your own expense. We will refund the purchase price of the items and the flat shipping cost within 30 days of receipt of the returned goods.

9. When is a sold out item available again?

Send us an email (hello@mosinteriorart.com), we will check immediately whether and when the desired item will be available again and will inform you about it.