faq – Mo's Interior Art

Mo's Interior Art currently delivers within Germany and the EU. For deliveries outside the EU please send me an inquiry to hello@mosinteriorart.com
Heavy or bulky items as well as freight forwarding goods are only shipped within Germany as standard, but we are happy to ship them within and outside the EU at any time on request.

We charge a flat rate of 5.95 euros for shipping within Germany.

For shipping to Belgium, Denmark, France, Luxembourg, the Netherlands, Austria, Poland and the Czech Republic, we charge a flat rate of 15.95 euros.

For shipping to Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain and Hungary we charge a flat rate of 17.95 euros.

For shipping to Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania and Cyprus we charge a flat rate of 19.95 euros.

Mo's Interior Art strives for 100% customer satisfaction. If one or more items are not to your satisfaction upon receipt, you have the right to notify me within 14 working days and return the item(s).
These must be sent to me in the original packaging and undamaged. Returning the item is at your own expense. I will refund the purchase price of the item and the shipping fee (if the order is returned in full) as soon as possible after receipt of the returned goods, at the latest after 30 days (depending on the respective payment service provider).

My packages are packed with the utmost care and sent with insured shipping services. If any damage occurs during shipping, I will replace or refund the damaged item.
In order to make a claim, I must report a claim within 5 days. Please follow the instructions below carefully:

Email me to inform about the damage (hello@mosinteriorart.com).
Please send me
images of the damage within 5 days
image(s) of the outside of the package (with the barcode visible)
image(s) of the inside of the package (including packaging material)image(s) of the damaged item

I will discuss the collection/return of the item with you.
I'll replace the damaged item (if available) or, if you prefer, I'll refund the purchase price and shipping fee, if applicable (if the entire order is affected).

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